Every Call Matters. Every Customer Counts.

A dedicated, English-speaking support team in South Africa, working your UK hours, for a fraction of the cost of hiring in-house.

What we handle

Inbound support by phone, email and live chat, in your systems and your brand’s voice.

Customer service calls: General enquiries, account questions, complaints and escalations.
Email and ticket support: Responding to and resolving tickets in your helpdesk.
Live chat: Real-time help on your website or app.
Orders and deliveries: Tracking, returns, refunds and exchanges for online retailers.
Bookings and appointments: Taking, changing and confirming bookings.
Overflow and after-hours: Extra hands at peak times, evenings and weekends.
Tier 1 technical support: Password resets, basic troubleshooting and routing to your specialists.

South African agents speak with accents UK customers find easy to follow.

We’re only one to two hours ahead of the UK, so our team works your day.

Close cultural and business ties mean our agents understand your customers.

No recruitment, office or HR overheads. You pay one monthly fee per agent.

South Africa is a proven home for customer support, with the UK as its biggest market.

As a growing team, you deal directly with management, not a ticket queue.

Most clients go from first call to live support within a few weeks.

Discovery call
We learn about your business, customers, volumes and goals.
Proposal
You get a clear plan with team size, hours and pricing in pounds.
Onboarding and training
Our agents learn your products, tone of voice, scripts and systems.
Pilot
A short trial at a reduced rate, so you can judge the results before committing.
Go live
Regular reports on volumes, response times and satisfaction, with a direct line to us.

All pricing is quoted in GBP.

Dedicated agent: A full-time agent who works only on your account, for one monthly fee.
Shared agent: A lower-cost option for smaller volumes, billed by the hour.
Pilot: A short trial at a reduced rate, so you can test us first.

POPIA and UK GDPR: We comply with South Africa’s POPIA and sign data processing agreements supporting your UK GDPR obligations.
Confidentiality: Every agent signs a confidentiality agreement before working on your account.
Secure access: Only authorised agents get access, each with their own login.
Always on: Backup power and backup internet keep your lines open through outages.

Tell us what your support looks like today, and we’ll show you what a Dial In team could do. The discovery call is free and takes about 30 minutes.

General enquiries: admin@dialin.co.za